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Terms and Conditions

I. Scope

The following general terms and conditions (hereinafter referred to as “GTC”) apply to all contracts concluded between you as our customer and us via our website.

Anziehend GmbH
Managing Director: Anna Maria Hilbich

Hermann-Smeets-Str. 25
40219 Düsseldorf

Tel.: +49 211 41665350
E-mail: kontakt@anziehend24.de

Register court: District Court of Düsseldorf
Registration number: HRB 104135

II. Conclusion of contract

(1) The presentation and advertising of products on our website does not in itself constitute a binding offer to conclude a contract, but merely an invitation to submit such an offer (application).

(2) You can submit your offer via the online ordering option provided on our website. The General Terms and Conditions become part of the contract if we draw your attention to the General Terms and Conditions when concluding the contract, give you the opportunity to take note of their content and you agree to the validity of the General Terms and Conditions.

(3) The contract is concluded via the online ordering option on our website in the following steps:

(a) You can select the products offered on our website and place them in the electronic shopping cart. You can view and change the contents of the shopping cart at any time before submitting the order. You can correct your entries using the usual mouse and keyboard functions and the "Back" function of your Internet browser before completing the order process by clicking on the "Order with payment" button. You can identify any input errors by carefully reading the information displayed in your Internet browser and by carefully checking the data you have entered. If necessary, you can also use the magnification function ("magnifying glass function") of your Internet browser for this purpose. You can also end the order process at any time by closing the window of your Internet browser.

(b) By submitting an order via the online ordering option on our website by clicking on the button 'Order with payment', you are placing a legally binding order for the products in your shopping cart. However, this order can only be submitted and transmitted if you have previously accepted these terms and conditions by selecting the corresponding checkbox.

(c) We will immediately confirm receipt of your order by email. Your order will be listed again in this email. You can print it out using the "Print" function. This automatic confirmation of receipt merely documents that we have received your order; it does not constitute acceptance of your application unless we expressly declare acceptance in addition to confirmation of receipt.

(d) You are bound to the order for a period of 5 days after placing the order; your right to cancel your order, if any, remains unaffected.

(e) The contract is only concluded when we have declared acceptance of your application. This declaration is usually made in a separate email (order confirmation).

(4) In our email confirming receipt or order or in a separate email, but no later than upon delivery of the goods, we will send you the contract text on a permanent data medium, for example as an email or paper printout (contract confirmation). The contract text consists of your order, our general terms and conditions and the order confirmation.

(5) The contract text will be stored by us in compliance with data protection regulations. Apart from the above-mentioned sending, we will not make the contract text available to you.

(6) The contract is concluded in German.

(7) If the delivery of a product ordered by you is not possible, we will refrain from accepting the order. In this case, no contract will be concluded. We will inform you of this immediately and immediately refund any consideration already received.

(8) If you have provided your email address as part of the ordering process or in other inquiries, it is your responsibility to ensure that the email address you have provided exists, is correct and that you can receive emails from us or from third parties commissioned by us to process your order at this email address. Automatic SPAM filters must be configured and monitored accordingly.

(9) You agree to receive an invoice electronically.

(10) All prices stated on our website are total prices including statutory VAT and other price components plus shipping costs.

III. Right of Withdrawal

If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. a natural person who places an order for a purpose that cannot be attributed primarily to their commercial or independent professional activity, you have a right of cancellation in accordance with the statutory provisions. Further information on the right of cancellation can be found in our cancellation policy.

IV. Delivery conditions

(1) Unless otherwise agreed, delivery will be made to the delivery address you have specified.

(2) If you choose PayPal as your payment method, delivery will be made to the delivery address you provided to PayPal at the time of payment.

(3) The delivery period is 2 days, unless otherwise stated in the product description or agreed with you. It begins upon conclusion of the contract.

(4) It is not possible to collect your ordered goods yourself.

V. Terms of Payment

We offer the following payment methods:

(1) Payment processing via the payment service provider PayPal: We offer you the following options for payment processing via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”):

For payment processing via PayPal, the General Terms and Conditions of PayPal also apply https://www.paypal.com/de/webapps/mpp/ua/legalhub-full , the PayPal Terms of Use https://www.paypal.com/de/webapps/mpp/ua/useragreement-full and the provisions for 'Payments without a PayPal account' https://www.paypal.com/de/webapps/mpp/ua/privacywax-full

(2) You can change the payment method stored in your user account at any time.

VI. Retention of title

The delivered goods remain our property until the purchase price has been paid in full.

VII. Warranty

(1) We are liable for material or legal defects in delivered goods in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB).

(2) If you are an entrepreneur, the following provisions apply to contracts for the delivery of goods:

  • For new goods, the limitation period for defects is one year from the date of delivery of the goods.
  • In the case of used goods, rights and claims due to defects are excluded.
  • We as the seller are entitled to choose the type of subsequent performance.
  • Even if a replacement delivery is made within the scope of liability for defects, the limitation period does not begin again.

(3) The above limitations of liability and shortening of time limits shall not apply

  • for claims for damages and reimbursement of expenses
  • if we as the seller have fraudulently concealed the defect
  • for goods that have been used for a building in accordance with their usual use and have caused its defectiveness
  • for any obligations to provide updates for digital products in contracts for the supply of goods with digital elements.

(4) In addition to claims for material or legal defects, there may be guarantees given by us for certain goods or manufacturer guarantees granted by manufacturers of certain goods. Details on the scope of such guarantees can be found in the respective guarantee declaration.

(5) If goods are delivered to you that show obvious transport damage, we ask you to inform us of this and to complain about the transport damage to the deliverer. However, this will not affect your statutory or contractual warranty rights.

VIII. Special provisions for gift vouchers

(1) We offer you the opportunity to purchase gift vouchers on our website. Unless otherwise agreed, gift vouchers are vouchers that we issue and can only be redeemed on our website. The following regulations apply to gift vouchers.

(2) We will send you gift vouchers purchased from us by post.

(3) Unless otherwise agreed, gift vouchers can only be redeemed in our online shop before the order process is completed. Gift vouchers cannot be redeemed retrospectively. You can redeem multiple gift vouchers in one order.

(4) You cannot use a gift voucher to purchase additional gift vouchers. Gift vouchers can only be redeemed to purchase products.

(5) If the total value of your order exceeds the value of the gift voucher, you can pay the amount not covered by the value of the gift voucher using the payment methods we offer.

(6) Gift vouchers are transferable to third parties and can be redeemed by them. We can make payments to the person who redeems the gift voucher with debt-discharging effect unless we are aware or grossly negligently unaware that this person is not legally competent, not entitled or not authorized to represent the company.

(7) Unless otherwise agreed, you can redeem a gift voucher until the end of the third year following the year in which the voucher was purchased. Unless otherwise agreed, the above also applies to any remaining balance on a gift voucher that has been credited.

(8) The balance on the gift voucher will not be redeemed for cash or bear interest.

IX. Special provisions for promotional vouchers

(1) We also offer promotional vouchers on our website. Unless otherwise agreed, promotional vouchers are vouchers that we provide to you free of charge in connection with promotional campaigns, that cannot be purchased, that are only valid for a limited period of time and that can only be redeemed on our website. The following rules apply to promotional vouchers.

(2) Unless otherwise agreed, promotional vouchers can only be redeemed on our website before the order process is completed. Promotional vouchers can no longer be redeemed after the validity period has expired. Promotional vouchers cannot be offset retroactively. You can only redeem one promotional voucher per order.

(3) We are entitled to restrict the validity of the promotional vouchers to certain products or to exclude the validity for certain products. Such a restriction arises from the content of the respective promotional voucher.

(4) The total value of your order must be equal to or higher than the stated value of the promotional voucher. Any difference between these values, i.e. any remaining balance, will not be refunded by us.

(5) If you exercise your statutory right of withdrawal and return the goods in question, which you have paid for in whole or in part with the promotional voucher, the value of the promotional voucher will not be refunded.

(6) There will be no cash payment of the value of the promotional voucher or interest thereon.

(7) If the total value of your order exceeds the value of the promotional voucher, you can pay the amount not covered by the value of the promotional voucher using the payment methods we offer.

(8) Promotional vouchers are not transferable to third parties and can only be redeemed by the person named on the promotional voucher. We reserve the right to check whether the person named on the promotional voucher is entitled to use the gift voucher; however, we are not obliged to do so.

X. Changes to the Terms and Conditions or our services

(1) We reserve the right to change our terms and conditions or our services,

(a) if our terms and conditions or our services have to be adapted to the applicable law, in particular in the event of a change in the law, developments in case law or if we have to comply with a court or administrative decision,

(b) if technical or procedural changes that have no significant impact on you require a change to the Terms and Conditions or our services,

(c) if we offer new or additional services that must be included in the Terms and Conditions and this does not have any detrimental effect on the existing contractual relationship with you, or

(d) if the changes to our Terms and Conditions or our services are only legally advantageous to you.

(2) Changes will be communicated to you in writing, by fax or by email. If you do not object to these changes within six (6) weeks of receiving the notification, the changes will be deemed to have been accepted by you. You will be separately informed of your right to object and the legal consequences of remaining silent.

(3) Your rights regarding the termination of the contractual relationship with us remain unaffected.

XI. Data Protection

For information on the processing of personal data, please refer to our privacy policy.

XII. Customer Service

If you have any questions, complaints or claims, please contact us by phone at +4921141665350 or by email at kontakt@anziehend24.de .

XIII. Consumer Arbitration Board

XIV. Online Dispute Resolution

The EU Commission has set up an internet platform for online dispute resolution (ODR platform) between entrepreneurs and consumers. The ODR platform can be reached at https://ec.europa.eu/consumers/odr/

XV. Applicable Law and Place of Jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which you as a consumer have your habitual residence, remain unaffected.

(2) If you, as the customer, are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office. In all other respects, the applicable statutory provisions shall apply to local and international jurisdiction.

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