Due to the high order volume, there may currently be delays in delivery in individual cases!

Questions and Answers FAQs

Order

You can search for items in the Anziehend online shop by clicking on the magnifying glass in the bar at the top right and then entering the desired search term, such as “shirt dress” or “T-shirt”. Alternatively, you can also search for an article number. You can find this on the respective product page under details.

You can easily select the desired quantity of your favorite product using the plus and minus next to the "ADD TO CART" button. The number shows you the quantity you have selected. As soon as this no longer changes upwards, the maximum availability has been reached.

You can also order from Anziehend as a guest. However, we recommend that you register in our online shop. This has the advantage that you do not have to enter all your data again when you place your next order.

Orders are currently possible from Germany, France, Italy, the Netherlands, Austria and Spain. However, we are working on offering our products in other countries. Perhaps your home country will be included soon.

After successfully submitting your order, you will receive a confirmation email. Your entire order is summarized there for you.

Order

After your purchase, the following payment methods are available to you:

  • (SEPA) transfer
  • PayPal Plus (PayPal, credit card, direct debit or purchase on account)
  • Klarna (purchase on account, split invoice, pay immediately)

You can find further information about payment here .

Basically yes. If our colleagues notice that a person has placed multiple orders, they will combine them into one shipment. You are welcome to let us know in a message and point this out to be on the safe side.

This option is available to you via our payment service “PayPal” or “Klarna”.

Whether a purchase on installments is possible depends on whether PayPal or Klarna offers it in your specific case. You will see this during the purchase process after you have been redirected to the PayPal or Klarna website. Depending on your purchasing behavior or creditworthiness, PayPal or Klarna may restrict these payment options.

At the moment, the payment options listed above are available to you via PayPal Plus, Klarna and bank transfer/prepayment. However, we are constantly working on offering you additional payment options. Visit our online shop to keep up to date.

Delivery

We currently only offer deliveries via the shipping service provider DHL or on-site collection from our local store in Düsseldorf. However, we are constantly working on offering you more options here in the future.

Deliveries to packing stations are generally possible. In individual cases, Anziehend reserves the right not to allow shipping to a packing station for your protection. This is usually the case if there are indications of misuse.

During the purchase process under the item Shipping you can specify the appropriate delivery address, packing station or post office.

Orders are currently possible from Germany, France, Italy, the Netherlands, Austria and Spain. However, we are working on offering our products in other countries as well. Here you can find the list of countries we ship to. Perhaps your home country will be included soon.

Shipping costs within Germany are 5.90 euros. For orders over 69 euros, shipping within Germany is free.

For shipments to other European countries we charge a flat shipping fee of 8.90 euros.

Have you received an item that you did not order? We are sorry. You can of course return this item. In this case, the return shipping is free of charge for you.

return

If one or more items do not fit or you do not like them, you can of course return them to us within the scope of the statutory right of withdrawal (14 working days from delivery).

You can return items that you do not want to keep via our returns portal . Here you will find the currently available return addresses.

You can create your return label yourself. Use our returns portal to do so.

If you are unable to use our returns portal, you can also contact our customer service at kundenservice@anziehend24.de. We will send you a return label promptly.

You are also welcome to return your items to our local store at Wissmannstr. 25 in Düsseldorf. In this case, there are no return shipping costs.

Since we are a small start-up, we unfortunately cannot keep up with the big competitors and therefore have to charge a return fee of 5.90 euros (within Germany) and 8.90 euros for returns from other European countries.

We will offset this amount against your refund of the purchase price.

If you have returned your item in store, there are no return shipping costs.

You can return any items you do not wish to keep to us within 14 working days of delivery.

You can find further information about your right of withdrawal here .

We will refund your purchase amount after we have received and processed your return. This usually takes 3-4 business days.

data protection

You can easily manage your data in your account dashboard. Here you can change your address and password and view your orders.

We take the protection of your privacy very seriously. Your data will only be collected and processed to the extent necessary for the purchase process.

You can find out more about data protection here .